Assignment #2: Sharing information

You are the Customer Service representative for a small company, Computer Nerds Inc. Your company provides clients with computer technicians to deal with any computer-related problem, big or small.

Your own computer system crashed on Friday and the problem wasn't discovered until Monday.

Unfortunately, it seems that one client's information has been lost due to file corruption. You cannot read any of the attachments in her previous email request for service, which included some JPEGs and a PDF file to illustrate her problem. Also, part of the text in the email message itself has been corrupted and is unreadable. As a result, you cannot fulfill her request for service. It's an embarrassing problem, given the nature of your business.

Contact the client, Rosa Jackson, by email. Briefly explain the reason why you are contacting her. Then, ask her to re-send her information, including the attachment.

Remember to use the target language. Good luck!